- New Year, Fresh Start
- School Registrations Now Online
- Healthy Working Lives
- News Room
- Healthy workking lives group
- Narrow the gap
- Social Events Follow Up
- Sharepoint Team Award
- Star Awards 2018
- Marvellous Mocktails & Winter Wellness
- Xmas Jumper Day 2018
- Holidays and Flexi
- Moray Local Dev Plan
- ICT Service Desk
- STAR Awards 2019
- Staff Car Parking
- ICS Survey 2019
- Personal Data and Data Protection
- mconnect free travel
- Register to vote
- School Closures
- Moray Young Citizen Awards 2020
- Sports Relief Feb 2020
- Coronavirus Mar 2020
- STAR Award Winners 2017
- Time For Talking
- iTrent-Payroll
- The Wee Winter Walk Challenege - Week One
- New carers legislation
- National Apprenticeship Week
- Winter Grit
- Stress Awareness Month
- Grow your own
- Mental Health Awareness
- Park for £1 per day
- Grow Your Own - Update
- Switch Off Fortnight 2018
- Safe Drive Stay Alive
- Moray Doors Open Day
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- World Hearing Day Mar 2020
- No Smoking Day
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- Winter Driving
- What's in a Unit
- The Wee Winter Walk Challenge
- The Wee Winter Walk Challenge - Week Three
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- Growth Deal Plans Revealed
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- Colleagues Choice Award 2019
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- Star Awards 2019 - Your Winners
- Walking Challenge April 2020
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- Speyside Way - Carron to Craigellachie
- Ride 2 Work Mar 2020
- Festive message
- Stress awareness day
- Scottish book Week 2019
- Work life week
- myaccount
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- Who Cares?
- Social Media
- Making your school admin easier
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- Hello summer
- Pay Award 2017
- Wear Red Day
- Work Life balance
- Spirit of Moray Book Festival 2017
Social Media: how to respond to customers
Thanks to the stratospheric rise in the use of social media, we now have more customers than ever before choosing to get in touch with us this way, either to ask a specific question, request information or report faults. So it’s never been more important for us to make sure our professionalism and attitude towards good customer service extends to our online presence.
Why? Because it’s such a public space, where incorrect information, damaging comments or bad attitude are only a ‘share’ away.
You don’t need to be a social media guru to respond to questions or fault reports sent in by our customers – although you do need to be approved by our ICT and Communications teams to use social media for work purposes. (You can raise a helpdesk call with ICT to start this process.)
Here are some top tips for those of you who’re already responding to customers, or who think they might in the future as part of their role. We’ve cherry-picked the most relevant from the CIPR ‘Social Media Best Practice Guide’, and thrown in a few of our own for good measure.