ICT Servicedesk eForms
All calls are to be raised using our new Self Service portal.
The portal will allow you to raise your calls more efficiently, check your progress, add notes and attachments and receive information on call closures.
If you are unable to log onto your own PC you can also log onto your portal account from a colleague's PC.
All calls within Primary Schools are to be raised by the School Admin and High Schools by the School Technicians.
Select the button below to access the Self Service portal.
ICT Servicedesk Self Service Portal
Please clear your browser cache if you receive a ‘forbidden’ error message
The Self Service User Guide (PDF) provides basic information for raising calls and updating your password (if you forget your password you can use the link on the logon screen to reset yourself).
Authorisation Forms
Please note Line Manager authorisation is required on all Forms. Heads of Service can authorise their own requests, but all other staff will require manager authorisation for Audit Purposes unless stated otherwise.
Access shared or user mailbox (PDF)
This form should be used to request access to a user’s mailbox or to be added/removed from a shared mailbox. This form can also be used to request a OoO is added to a colleagues mail file.
Access a file, folder or network drive (PDF)
This form should be used to request access to a Network drive, file or folder. This form can also be used to request a new network area is configured.
Create a shared mailbox (PDF)
This form should be used to request the creation of a new Shared Mailbox. The Line Manager can be in the user list as well as authorising this request.
Home Carer Mobile Email Account form.(PDF)
This form should be used to ask for Mobile Phone email account for Home Carers. Line Manager authorisation is required
ICT resource request: for requesting access to pool car or meeting room bookings (PDF)
This form should be used to request access to restricted Pool Cars, Meeting Rooms or other resources controlled via Outlook/Exchange.
Leaver Notification (PDF)
This form should be used to notify ICT of staff that are leaving the department.
Password reset: to request access to a user account (PDF)
This form should be used to request access to a user account which would involve resetting the Password.
Office move: to move ICT equipment (PDF)
This form should be used to notify ICT about upcoming office moves or reconfigurations. Line Manager authorisation is not required but they must be listed on the form.
Request a user profile: creating an account for a new member of staff in your team (PDF)
This form should be used to request the configuration of a new user joining your team/dept. This form should used for council employees and also staff moving within the Council. Staff with laptops and VASCO tokens are expecting to retain these items when moving between departments.
Name Changes
Staff do not require Line Manager Authorisation for name changes. Please log a call through the Sunrise Portal.
IMPORTANT: Please note that hand-written signatures are no longer required from line managers, however completed forms must be sent from your line manager's Moray Council email account as proof of authorisation to satisfy audit best practices.