Courageous Conversations
This short course will look at the ways difficult situations can arise in the work place. By understanding how these situations arise, and how human behaviour can help or hinder them, we will enable the candidate to learn and use helpful techniques.
Who should attend?
Managers, officers and those in a team leader or supervisory role.
2017 dates
Wednesday 10 May
9.30am - 12.30pm
Training room in HQ Annexe
Wednesday 25 October
9.30am - 12.30pm
Training room in HQ Annexe
Please note we may need to postpone this course should there be insufficient numbers to make it viable.
What will it cover?
- Discussion of difficult situations using real life examples.
- Models and theories of behaviour that describe the process behind difficult behaviour.
- Our understanding of what makes people ‘difficult’.
- Cultural norms.
- Techniques that aid or combat difficult behaviour
- Controlling a situation to ensure a ‘win-win’ outcome