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Spoken Communication: the fluffy stuff

Hey, in this context ‘fluffy’ doesn’t mean lightweight. Fluffy stuff is heavy, man. While it’s not easy to define, it’s often what makes the difference when people deal with each other.

Our starting point is the suggestion that we ‘seek first to understand, then be understood.’

This course draws on well-established theories (below) that, it is argued, help us better understand other people and better express ourselves to them.

Transactional Analysis (TA) refers to the analysis of conversations (verbal ‘transactions’) to identify helpful and unhelpful ways of communicating. It helps people communicate as rational, reasonable and respectful adults.

Emotional Intelligence (EI) theory suggests that EI is more important than ‘IQ’ when it comes to relating to other people. EI is about:

  • understanding one’s own motivations, emotions and behaviour
  • understanding and responding appropriately to other people’s emotions and behaviour

Neuro-Linguistic Programming suggests that the language a person typically uses both reflects and shapes the way that person thinks. This leads to the idea that we can:

  • change the way we think by changing our language
  • better influence others by ‘tuning in’ to their language and adapting ours

Although we refer to it, this course is not just about ‘body language’. (We’ve got another course for that: check it out)

Instead, we describe how the words we say and how we say them are both very important.

Who should attend?

Anyone who wants to improve their working relationships. Especially relevant to leaders/managers/supervisors.

2017 dates

Thursday 20 April
9.30am - 12.30pm
Training room in HQ Annexe
Thursday 19 September
9.30am - 12.30pm
Training room in HQ Annexe




 

Please note we may need to postpone this course should there be insufficient numbers to make it viable.

How to book this course (PDF)

What will it cover?

  • Aspects of the above theories to their interactions with colleagues and customers
  • Communication and co-operation with other people

Further courses to consider

Body Language

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