Supervision Soft Skills

Supervisors, team leaders, forepersons and chargehands often need a working knowledge of people policies and procedures. However, even more important are the soft skills. These skills are about communicating effectively and respectfully, and building healthy and constructive working relationships. Indeed, early and proper use of these skills can greatly reduce the need to use the more formal policies and procedures. This half-day course focuses on these soft people skills, touching only briefly on formal policy and procedure.

Who should attend?

Anyone in their first supervisory post, whether experienced or recently appointed and more experienced supervisors who feel they would benefit from this training.

2018 dates

Wednesday 9 February
9.30am - 12.30pm
Training room in HQ Annexe
Tuesday 11 September
9.30am - 12.30pm
Training room in HQ Annexe
Tuesday 20 November
9.30am - 12.30pm
Training room in HQ Annexe


Please note we may need to postpone this course should there be insufficient numbers to make it viable.

How to book this course (PDF)

What will it cover?

On completion of the session you will be able to:

  1. Assign tasks to individuals and teams
  2. Ensure that activities meet service objectives
  3. Communicate effectively and respectfully with colleagues
  4. Direct and encourage junior colleagues
  5. Provide initial supportive response to performance and conduct issues
  6. Help develop individuals and teams
  7. Maintain supportive and productive working relationships

Further courses to consider

Health & Work

ERDP Briefing for Managers

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