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Confident Communications

This half day workshop will help develop your skills and confidence and enable you to communicate effectively and assertively. It will offer tips and techniques on behaving assertively and provide a toolkit for the future.

Who should attend? 

Relevant to anyone that deals directly with customers and wants to improve their confidence.

2019 dates

14 February
9.30am - 12.30pm
Training Room 1
10 October
9.30am - 12.30pm
Training Room 1


Please note we may need to postpone this course should there be insufficient numbers to make it viable.
 

How to book this course (PDF)  

What will it cover?

On completion of the session you will be able to:

1. Describe benefits of assertive communication for the individual, colleagues and the organisation
2. Distinguish between aggression, passivity and assertion, in terms of:
a. underlying attitudes
b. verbal communication 
c. non-verbal communication (‘body language’)
3. Offer opinions, make and decline requests, offer and accept feedback and criticism, negotiate agreement, and maintain self-esteem assertively

Further Courses to Consider


Body Language

E-Learning Modules to Consider on learnPro (CLIVE)


Essentials – Moray: Building Personal Resilience

CPD – CPD: Assertiveness

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