Confident Communications

This half day workshop will help develop your skills and confidence and enable you to communicate effectively and assertively. It will offer tips and techniques on behaving assertively and provide a toolkit for the future.

Who should attend? 

Relevant to anyone that deals directly with customers and wants to improve their confidence.

2018 dates

Thursday 15 February
9.30am - 12.30pm
Training Room 1
Tuesday 17 April
9.30am - 12.30pm
Training Room 1
Thursday 13 September
9.30am - 12.30pm
Training Room 1
Tuesday 15 November
9.30am - 12.30pm
Training Room 1

Please note we may need to postpone this course should there be insufficient numbers to make it viable.

How to book this course (PDF)

What will it cover?

On completion of the session you will be able to:

1. Describe benefits of assertive communication for the individual, colleagues and the organisation
2. Distinguish between aggression, passivity and assertion, in terms of:
a. underlying attitudes
b. verbal communication 
c. non-verbal communication (‘body language’)
3. Offer opinions, make and decline requests, offer and accept feedback and criticism, negotiate agreement, and maintain self-esteem assertively

Further Courses to Consider

Body Language

E-Learning Modules to Consider on learnPro (CLIVE)

Essentials – Moray: Building Personal Resilience

CPD – CPD: Assertiveness

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