Conflict Management & Mediation
This introductory session aims to equip supervisors/ managers with the basic skills and knowledge to undertake early, informal approaches to workplace disagreement or conflict. This could avoid the need for HR or senior involvement.
Who should attend?
Relevant to any one that manages or supervises a team.
2020 Dates Available
Please note we may have to postpone this course should there be insufficient numbers to make it viable.
What Will it Cover?
On completion, participants will be better able to:•Identify common sources of workplace conflict:
- Explain and apply different resolution ‘styles’
- Explain the role of mediator
- Apply some widely recognised principles and techniques of mediation