Please see the following links to guidance provided by the Taxation Manager for your information:

Second Home Charges click here

Second Home Relief click here

Where a customer asks for information about the new second home charges from April 2024 they should initially be provided with the appropriate web-links to self-serve (the same applies if asking about discounts/exemptions).

The taxation team have tried to cover as many known scenarios as possible. However, if Customer Service staff are presented with an enquiry they cannot answer, a Support form should be added to D360 (previously known as W2) with clear instructions if they are required to contact the customer.

Final word, remember when adding a support form to D360 that if a customer does not want to provide you with a phone number/email address this should be noted on your support forms.

Any questions relating to this news item should be sent to the seniorcsa mailbox in the first instance.

Kindest regards

Donna / CS Team Leader

Please see article here

Debts for Council Tax were passed to Scott & Co late on yesterday afternoon – the letters will be issued tomorrow Thurs 21/11/24.

Although contact should be made direct with Scott & Co, the Council Tax quantities involved for each warrant are 168 for 2024 and 80 for 2023.

OPEN-Revenues-LIVE will have downtime 20/11. Please see full details here

All Blue Badge Council Tax Address Email enquiries from pm on 11/11/2024, will be sent to ctaxweb@moray.gov.uk.

Although not specifically a Ctax web enquiry, this is another step forward in reducing the number of Taxation emails sent to the Revenues mailbox.

Kindest regards
Donna / Customer Service Team Leader

Council Tax recovery was run this morning and the following documents were sent to CFH for production later this week. They’ll be dated 14/11/24.

CFH have confirmed that the reminders and final notices will be posted by Royal Mail tomorrow 12/11.