Housing and Property - News
In light of the recent news from Aberdeen City Councils RAAC announcement please be advised that Moray Council is currently undertaking an initial desktop review of our housing stock to establish any properties which may be at risk of containing RAAC panels. Once completed if any properties are identified as at risk an appropriate inspection programme will be developed to confirm the position in the properties and then establish any appropriate mitigation measures.
If any calls come in regarding RAAC please raise them against the GCAH shortcode and leave an interaction note.
Please be aware that there has been a minor amendment to scripts concerning home upgrades and planned maintenance.
When customers call in for home upgrades they should have a Contract Reference Number noted on their letters, you will be prompted to ask for this in the script and note it down in the eForm description.
We have made Housing aware that customers may not always have this information available to them, but if an attempt can be made in the first instance to note down this reference number, that would be ideal.
Any questions please pass via your Senior.
Please see article here
Please see article here