Paperless DD update: Taxation Manager has advised that they’re currently working with ICT to have the paperless DD Eform available to the public from December 2024. Customer Service staff will be able to assist customers (who can’t use/access the paperless option) by completing over the phone. Training will need to be provided to Advisors for this, no dates are available yet, but I can assure you, regardless of when this new Eform is made available to the public, Customer Services WILL NOT complete paperless DD’s by phone until training has been completed. I would also stress that regardless of training, the preferred route will always be for Advisors to direct customers to self-serve using online services. As with current DD’s, I’m assuming that Customer Services will not be able to view these forms on D360, but I could be wrong on that. More information will be shared as it becomes available.

Paperless COA update: The Taxation team & ICT have started to work on an upgrade to the existing online COA Eform which currently, when completed comes to Customer Services, via Lagan Email for Advisors to pick up and upload to D360 (their document management system). The new Eform will only be made available to the public when it has been tested and the service are satisfied that it is fit for purpose. Once it is available to the public, the new successfully completed COA’s will resolve directly to D360 therefore removing the double handling for Customer Services (Customer Services will have access to view the form on D360). More information will be shared as it becomes available.

Paperless WAGA update:Benefits Manager has advised that they’ve resumed (it’s been ongoing for a number of years) work with ICT on the creation of the online WAGA form (Benefits Service). Once completed and tested the form will be available for members of the public to complete online and all successfully submitted WAGA forms will resolve directly to D360. Customer Service staff will be given sight of the new online form in advance of it being made available to the public but please note, unlike the SWF forms, Customer Service Advisors will not complete the Eform by phone. Members of the public unable to access the new Eform online will still be able to have one sent to them or collect from Libraries. More information will be shared as it becomes available.

Kindest regards
Donna / Customer Service Team Leader

Taxation have passed debts for both Council Tax and Non Domestic Rates to Scott & Co on Wednesday and they have confirmed that their letters will be issued to customers today.

Although contact should be made with Scott & Co, here’s the quantities involved for each warrant. All debts are for 2024/25.

Council Tax – 223
Non Domestic Rates – 24

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*CFH have confirmed that the Council Tax and NDR reminders/final notices produced yesterday will be issued by Royal Mail today*

Council Tax and NDR recovery was run this morning and the following have been sent to CFH for production later this week. They are all dated 10/10/24.

Council Tax 1st reminders – 529
Council Tax 2nd reminders – 191
Council Tax Final notices – 205

NDR 1st Reminders – 27
NDR 2nd Reminders – 10
NDR Final notices – 34

Please see below update from Education on the October holiday school meal payment. This will be posted to social media on Thursday 3rd and their webpage updated with the details.Customers should be directed to the Free School Meals and Clothing Grants webpage if they have any queries

This October, holiday support will be provided to families receiving free school meals on the basis of low income.

Children receiving free school meals due to universal access for P1-5 are not eligible for these payments.

If your child currently attends primary school you will receive £24.50 per child, which is 10 days at £2.45 per week day.

If your child currently attends secondary school you will receive £26.50 per child, which is 10 days at £2.65 per week day.

Moray Council will make direct payment into bank accounts on Tuesday 8 October 2024. If you have changed your bank details since you received the last support payment please contact revenues@moray.gov.uk

If your financial circumstances have changed recently this could make your child eligible for free school meals. Find out if you are eligible and how to apply here

**Just to update you on yesterday’s email below, IT have confirmed that the outstanding payments will pick up overnight tonight and will show on accounts tomorrow**

**I can confirm all payments of 27/09/24 have been posted to accounts. ICT are still working on the missing All Pay payments from file of 28/09/24 and I’ll confirm once they are posted**

Just to update you that no payments were posted for 27th September 2024 and only web/phone payments for 28th September 2024. This covers Council Tax, Non Domestic Rates and Sundry Debtors.

ICT are investigating and we’ll update you when these payments are to be posted.