Please see CTax/NDR/Revenues Emails Priorities for priority guidance.

Please see the following links to guidance provided by Taxation Manager James Taylor for your information:

Second Home Charges click here

Second Home Relief click here

Where a customer asks for information about the new second home charges from April 2024 they should initially be provided with the appropriate web-links to self-serve (the same applies if asking about discounts/exemptions).

The taxation team have tried to cover as many known scenarios as possible. However, if Customer Service staff are presented with an enquiry they cannot answer, a Support form should be added to D360 (previously known as W2) with clear instructions if they are required to contact the customer.

Final word, remember when adding a support form to D360 that if a customer does not want to provide you with a phone number/email address this should be noted on your support forms.

Any questions relating to this news item should be sent to the seniorcsa mailbox in the first instance.

Kindest regards

Donna / CS Team Leader

Please see Enquiry Volume Stats for Revenues enquiries.

For updates relating to Council Tax Annual Billing please click HERE

Please check regularly for further updates

Due to the need to do essential maintenance on D360, access to it will be withdrawn @ 17:00 TODAY.

All users must have signed out of D360 by this time.

Access to OPEN-Revenues and associated online forms is unaffected by this.

Apologies for the short notice: it’s out with my control.

Regards,

James Taylor

11/06/2024: I can confirm that the council tax and ndr reminders/final notices will be sent out in the mail today.

10/06/24: Council Tax and NDR recovery was run this morning and the following have been sent to CFH for producing later this week. They are all dated 13/6/24:

Council Tax 1st reminders – 729

Council Tax 2nd reminders – 12

Council Tax Final notices – 355
 

NDR 1st Reminders – 57

NDR 2nd Reminders – 6

NDR Final notices – 54