Please note 90 of the letters below will be sent to HOL applicants for their annual review.

'Dear

Housing Application Annual Review
Registration Date: 

Your housing application is due for review. You will need to re-register your housing application within 28 days from the date of this letter.

We need to make sure your details are up to date and the information on our records about you and your household is correct. If you have changed address or your household has changed, you will need to update your details and tell us about your current circumstances. We will then review and assess your housing needs based on your current situation.

Applicant(s) Name:
Current Address applying from:
Correspondence Address
(if different from above): 

How do I re-register my housing application?
To re-register, you will need to:
log in to your account at www.moray.gov.uk/housingonline and enter the email address and password you used to register and choose the option login to your account;
select the option Completed and Accepted Housing Application. The Completed and Accepted Housing Application screen will appear and will show your application reference number and details;
go to the right of the screen and, next to your details, select the Actions drop down menu;
choose the Maintain Re-Registration option;
the List of Application to Re-register screen will display. Select Re-register, on the right of the screen;
the next screen will show the question “Re-register your application?”, select Yes; and
click Save.

If you do not re-register your housing application within 28 days from the date of this letter your housing application will be cancelled.

If you have forgotten your login details or need any advice, please phone 0300 1234566.'

Please be advised there will be an update to the script for customers requesting replacement rent payment cards, going Live at 5pm tonight.

In the change, the option to request a new payment card has now been added to the ‘Rent Balance Enquiry’ section of the Housing Script, taking the route HouProp > Housing Management > Rent Balance Enquiry.

These enquiries will now be raised as rent enquiries to the appropriate area housing team via the eForm dropdown, who will then arrange a new rent card with the customer.

If there are any issues or questions please pass via your Senior.

Following a review of some of the admin. tasks carried out by Customer Services, I am currently looking at the Housing FAF process (mainly the part handled by CC Advisors).

Mailroom staff will be keeping a written daily tally of the following for the month of October:

Once we have this information, we will be able to review and consider (with Housing Managers) what if any changes could be made to benefit this handling process.

All future updates re-the FAF review, will be shared as appropriate on the Housing HUB News pages.

Kindest regards
Donna / Customer Service Team Leader

Please be advised that Garage Rent notice letters have been produced and passed for mailing. Please see copy of template for your info.