News - December 2024
Please be aware there have been some changes to the Grass Cutting Scheme script in line with policy changes recently agreed at Committee.
The Grass Cutting Scheme has been revised, with a new scheme approved at Housing & CS Committee on 19.11.24. A new application process has been developed and a mailshot will be going out to all Moray Council tenants. It is hoped that the mailshot will go out before the Christmas break but may be delayed to early January 2025 if not.
The main change is that tenants will no longer receive the service for free. The eligibility criteria has been reviewed and it will be means tested, this is now reflected in the script options.
The Grass Cutting webpage has been updated with relevant information and should be finalised this week with a link to the online application form for tenants to complete and link to FAQs here. A printable form is also available here.
Please be aware that there has been a minor amendment to scripts concerning home upgrades and planned maintenance.
When customers call in for home upgrades they should have a Contract Reference Number noted on their letters, you will be prompted to ask for this in the script and note it down in the eForm description.
We have made Housing aware that customers may not always have this information available to them, but if an attempt can be made in the first instance to note down this reference number, that would be ideal.
Any questions please pass via your Senior.
Please see article here
Please see article here