Frequently Asked Questions
These questions relate to the Moray internal mail van which facilitates the collection and delivery of internal mail between HQ and council sites throughout the area.
Until now, our internal mailvan delivery schedules have been inconsistent across Moray.
The new mail delivery schedules will harmonise schedules across the area. This change will significantly reduce current annual mail delivery costs.
You can find the revised internal mailvan delivery timetables on the Interchange here.
A number of sites in the West and North of Moray currently receive a five-day-a-week service. This will now reduce in frequency to approximately twice a week.
This aligns with the service already provided to sites in the East and South of Moray.
Payroll
Timesheets must be submitted by 5:00 PM on the 10th of every month. This ensures timely processing of payroll. While we try to accommodate late submissions, we cannot guarantee processing for timesheets received after the deadline.
If your timesheet is submitted late, we will make efforts to process it, especially if it significantly impacts your pay. However, this cannot be guaranteed every month.
Yes, any mode of transport is acceptable as long as the timesheet reaches headquarters by the 10th. If there is a panic, you can drop it off at headquarters yourself.
Medical certificates can be scanned and sent digitally. If the certificate is received on paper, it can be scanned and emailed to both the manager and payroll at payroll@moray.gov.uk.
If you have any concerns about timesheets or medical certificates, please feel free to call the payroll helpline at 01343 563100.
General Mail
For affected sites, pre-printed first-class prepaid envelopes will be provided. These are intended to help manage the transition to a different mail collection schedule. These can be used to send urgent mail to headquarters without needing to buy a stamp.
Also – please remember that the preferred solution may be to send the file to the printroom electronically. The print room will print and send the mail on your behalf.
For more information on this service, click here
The mail room is available to print and send correspondence on your behalf. Wherever possible, send the electronic file and recipient list to the mailroom via the agreed process – we will then print, envelope, Frank and post the mail on your behalf.
If you have any questions or need assistance, please contact Caroline Forsyth, Mailroom Team Leader via Teams or email caroline.forsyth@moray.gov.uk.
We are here to help and ensure that the transition to the new schedule is as smooth as possible.
Useful Hints and Tips
- Timesheet Submission: Ensure your timesheet is submitted by the 10th of every month to avoid delays in payroll processing.
- Digital Submissions: Whenever possible, submit scanned Sickness / Medical certification digitally to payroll@moray.gov.uk to expedite processing.
- Contact Payroll: If you have any concerns or need assistance, do not hesitate to contact the payroll helpline at 01343 563100. [1]
- Preprinted Envelopes: Use preprinted first-class prepaid envelopes for urgent mail to ensure timely delivery.