Internal mail changes
To reduce costs and improve consistency, mail delivery across our sites is changing after 27 June 2025.
The new standard will be a two day a week service for all sites, delivered by the mailroom.
A survey was issued in March to gather feedback from affected services. Most responses were positive, with a few concerns raised:
- Payroll and HR: Some sites rely on paper timesheets. Payroll confirmed digital timesheets are in development and will support the transition with a FAQ and guidance.
- Invoices: Concerns about delays were addressed with Housing and Payments teams, who confirmed no major impact.
- Outgoing Mail: Sites were reminded they can send digital files to the mailroom for printing and posting, reducing reliance on physical mail.
What Happens Next
- The current mail schedule will continue until Friday 27 June.
- From Monday 30 June, all sites will move to a twice-weekly mail service.
- A new timetable, FAQ document, and pre-paid first-class envelopes will be provided to services impacted to help with the transition.
The mailroom will continue to monitor the new schedule and make improvements as paper use declines.
Any services unsure about the impact on them should raise the matter with their line manager in the first instance.
For more details and access to the FAQ document, please visit the mailroom page.