Due to resurfacing works in the parking area all recycling containers have been removed, they will be reinstated once the works are complete.

Please advise customers to use their nearest Recycling Centre - Balloch Road, Keith or Chanonry, Elgin (booking required).

As the payment system was not working yesterday afternoon, Roads have advised they will be willing to accept £60 from Ms Leask today, 29 February. Customer appealed earlier today and was informed her that her payment needed to be made today for her discount. Details below.

V68953
LEASK, PAULA
31 KINTRAE CRESCENT, ELGIN, IV30 5NB

Please be aware that the following dates have been locked for any future bookings for bulky uplifts:

- Monday 4th March
- Wednesday 6th March
- Thursday 7th March

The service cannot accomodate any further bookings due to Energy from Waste Plant closure for maintenance.

Please be advised there has been an update published to the seagull script.

Guidance has been added to the script to advise that when a customer contacts Moray Council to request a nest removal they are to be told that we will no longer remove nests unless they are causing a hazard such as blocking a flue. Customers are to be advised that routine removal is no longer being carried out.

In addition to this, if contact is made regarding nuisance seagulls and the customer is tenanted, or the property belongs to the council these will now be passed to the DLO for handling. Nuisance cases related to non-Council properties will continue to be raised to Environmental Health - Community Safety. The script is set up to establish this and then go directly to the correct queue.

Of course if you have any queries or there are issues, please contact your Senior in the first instance.

Please see the following statement from the National Entitlement Card Production Office (NECPO):

We will shortly be marking a number of cardholders as Deceased on the basis of data that has been supplied by UK Public Sector Fraud Authority as part of the National Fraud Inititiative (NFI) activity.

We are confident that it is highly unlikely that you will be contacted as a result of this; however, in order that any errors or indeed potential frauds are correctly managed, we would ask that if you are contacted about a record that has been marked deceased in this way, you get in touch with NECPO for assistance.

Records updated in this way will show the "NFI Deceased Update" user in the audit trail.

Although as mentioned by NECPO they are confident that no one will contact about one of these records, if they do (see example account 633597013078627304) please email the senior mailbox immediately for URGENT assistance.

Kindest regards

Donna / CS Team Leader

Please be advised of an issue directing out to the secure payment gateway this morning. ICT have directed a query to their colleague who looks after that system, but in the meantime ICT have taken down the online form for garden waste permits until this is resolved. Will update as soon as we know more.

Due to structural reconstruction works on the A96 Forres bypass between the Greshop roundabout and the A940 junction, we will be unable to access Waterford Recycling Centre with heavy goods vehicles.

In the interests of Health & Safety and the inability to access the facility to service skips, Waterford Recycling Centre will be closed on Saturday 3rd and Sunday 4th February.

Moray Waste Busters will remain open on site during this time, however will only be accessible via a diversion route - Waterford Road from Kinloss. This diversion route is not suitable for large goods vehicles.

Update 02/02/2024: Please be advised due to weather conditions these works have been postponed. Waterford will remain open this weekend.