Please note that due to staff leave there will be no one available from Welfare Benefits on Monday 26th June. Staff will be back from tomorrow - Tuesday 27th.

We have been advised that the balances issue for Pay360 has now been resolved and all files should be up to date (this is separate however from the automated line where this is still an issue).
If you notice any other issues with Pay360 pertaining to balances please pass via your Senior in the first instance.

The following Council Tax recovery letters have been sent out dated 15 June 2023:

First Reminders - 689

Second Reminders 199

Final Notices 2023 - 14

Final Notices 2013 to 2022 - 725

Attachment of Benefit 2023 - 944

We have made a change to the message on credit bills as we tighten up on how we deal with credit balances.

The message on a credit bill has been ‘This account is overpaid. A refund of this overpayment will be issued to you soon’.

Below is a link to a copy of a bill for your information to show what the amended message is:

Credit Bill Example

If we already hold bank details, a refund will be issued to that bank account.

If we do not hold bank details, a credit form should be emailed or posted to the customer to obtain their bank details.

Following the Sheriff signing the warrant on Thursday last week, the remaining routines were completed and files were sent to CFH for Attachment of Benefit letter and to Scott & Co for Sheriff letters.

CFH will be sending out 944 Council Tax Warrant Letters (for Attachment of Benefit) today. These will be dated 14th June. Scott and Co will be sending out 1991 Sheriff letters (albeit calls should go direct to Scott & Co). These letters are all for 2023 debts.

30/05/2023 - ICT have advised this is being raised with Civica, as it is what is coming out of Open Revenues and not just an upload issue to Capita.

22/05/2023 - Please be aware that council tax balances are not showing correct on Capita. The banking team have confirmed that any payments received haven’t updated against balances. IT are aware of the issue and are trying to fix the problem. This is also affecting the automated payment lines.

Updates will be posted here in due course.

Update 21/06: Revenues have advised that an escalation has been raised to Civica regarding this issue and that an update is still pending.