Customer Care

Provide a strong focus on customer care in accordance with Council policy. Ensure that your staff place customers at the fore and aim to consider their needs in service delivery.

MMM Training Workshop	Authoritative Resources	Bite Size Articles	Video
Course Descriptor	Customer Journey Mapping	Everything Speaks	Customer Service Challenges Facing Public Sector
	Customer Journey Mapping	The cost of customer service
		The role of government in customer service
		What is customer journey mapping and how to start
		Using customer journey mapping techniques to improve public service delivery

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Customer Care

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