Customer Care
Provide a strong focus on customer care in accordance with Council policy. Ensure that your staff place customers at the fore and aim to consider their needs in service delivery.
| MMM Training Workshop | Authoritative Resources | Bite Size Articles | Video |
| Customer Journey Mapping | Everything Speaks | Customer Service Challenges Facing Public Sector | |
| Customer Journey Mapping | The cost of customer service | ||
| The role of government in customer service | |||
| What is customer journey mapping and how to start | |||
| Using customer journey mapping techniques to improve public service delivery |