Ricoh printer FAQs
For corporate devices when you select print on a document there will be two options available:
- FollowMe on MVS276
- FollowMeColour on MVS276
For education devices there will be two new FollowYou option, they are:
- FollowYouMono on RicohPS
- FollowYouColour on RicohPS
You should only use the colour option when a colour print is required. Remember colour printing is 10 times more expensive than mono and has a larger environmental impact.
The PIN allows you to release your prints from any device connected to the network.
Corporate- If you don't have a PIN, please log a call with ICT. Raise an ICT Service desk call.
Education- Staff can print in any school/education facility. PINs are issued by ICT, please speak to your onsite IT admin who will advise you of your PIN or log a call with ICT to assign one to you
FollowMe printing allows prints to be collected from any Ricoh Multi-Function Device (MFD) on the network.
Corporate users can print to any print connected to the corporate network. Printers can be found in the following areas:
Education users can print to any printer located in any school across Moray. For locations in primary schools please check with the schools’ admin teams. In secondary schools please check with either the school technicians or reprographics.
Ricoh are providing a fully managed service for all Ricoh devices this includes repair and maintenance, with automatic replacement of consumables.
Ricoh pro-actively monitor the devices remotely allowing them to dispatch new toner when levels drop below the replacement level. They also monitor the operation of devices and if any issue is identified they are investigated and where possible they will rectify any issues remotely. Where a remote fix isn’t possible then an engineer will be dispatched to site.
If you are in the HQ campus (HQ, Annexe or Rose Cottage) please report any issues to PrintOrders@moray.gov.uk or telephone Ext. 3239.
At other corporate sites the main admin person will be able to report any issues direct to Ricoh.
Ricoh contact details:
Hardware Faults: https://www.ricoh.co.uk/eservice
Software Faults: https://www.ricoh.co.uk/contact-us/solutions-support/
Telephone: 0330 123 0311
The display on the front of the Ricoh device will provide instructions on where any paper jam or blockage has occurred. By following the instructions on the screen most paper jams or blockages can be cleared by all users.
Corporate- If paper jam can't be cleared, report issue to key contact on site or on HQ Campus to PrintOrders@moray.gov.uk
Education- If unable to clear then report issue to the key contact in the school
Each MFD has been set to automatically order replacement cartridges when they are needed.
Replacement cartridges will be delivered direct to site through the automatic ordering process. You can check to see if the cartridge has been ordered through the customer portal https://www.ricoh.co.uk/eservice). If the ordering process fails an order can be placed on the portal or contact 0330 123 0311.
Note: You will need the serial number of the device to hand when logging on to the portal.
By creating a free account, you can arrange to return your empty cartridges, and they will be recycled. You can order boxes through the Smart Return account or bundle cartridges into no more than 4 and send them back as a parcel. All details and to create an account visit: https://www.ricoh-return.com/welcome.
The Copy Shop have higher volume devices with additional functionality; they can be reached at PrintOrders@moray.gov.uk
Please contact printorders@moray.gov.uk. Move of equipment is charged under the term of the contract. Each move costs £75.00 and takes around 15 to 20 working days to process. A Ricoh MFD request form will be sent to the person requesting the move, this needs completed and returned to printorders@moray.gov.uk along with cost centre codes before the request will be submitted to Ricoh. Ricoh will review the form and let you know when the move will take place.