From school devices there will be two new FollowYou option, they are:

• FollowYouMono on RicohPS
• FollowYouColour on RicohPS

You should only use the colour option when a colour print is required.  Remember colour printing is 10 times more expensive than mono and has a larger environmental impact.

The PIN will allow you to release your prints from any device connected to the network.  
School staff can print in any school/education facility.

PINS are issued by ICT. Discuss with your onsite IT administrator who will either advise or log a call with the ICT Servicedesk

Ricoh are providing a fully managed service for all Ricoh devices this includes repair and maintenance, with automatic replacement of consumables.

Ricoh pro-actively monitor the devices remotely allowing them to dispatch new toner when levels drop below the replacement level. They also monitor the operation of devices and if any issue is identified they are investigated and where possible they will rectify any issues remotely. Where a remote fix isn’t possible then an engineer will be dispatched to site.

In Secondary schools all issues should be reported to either the school technicians or to reprographics.

In Primary schools all issues should be reported to the school admin.

Ricoh contact details:

Hardware Faults: https://www.ricoh.co.uk/eservice
Software Faults: https://www.ricoh.co.uk/contact-us/solutions-support/

Telephone: 0330 123 0311

The display on the front of the Ricoh device will provide instructions on where any paper jam or blockage has occurred. By following the instructions on the screen most paper jams or blockages can be cleared by all users.

If the paper jam or blockage continue then report issue to the key contact in the school.

Each MFD has been set to automatically order replacement cartridges when they are needed.  

Replacement cartridges will be delivered direct to the school through the automatic ordering process.  You can check to see if the cartridge has been ordered through the customer portal https://www.ricoh.co.uk/eservice).  If the ordering process fails an order can be placed on the portal or contact 0330 123 0311.

Note:  You will need the serial number of the device to hand when logging on to the portal.

By creating a free account, you can arrange to return your empty cartridges, and they will be recycled. You can order boxes through the Smart Return account or bundle cartridges into no more than 4 and send them back as a parcel. All details and to create an account visit:  https://www.ricoh-return.com/en/start/160.

There are a few small A4 printers that have had to be installed due to space restrictions or for a specific function. These are only mono and the print costs for these are more expensive.

As well as the click charges shown above there is also the cost of the paper and the environmental impact for every sheet printed.

All staff are encouraged to consider if you need to print a document, if yes then use the most economical device available. Make sure you only print in colour when necessary. The Copy Shop also have higher volume devices with additional functionality so for any high-volume prints or specialised printing please contact the Copy Shop on PrintOrders@moray.gov.uk.

Please contact printorders@moray.gov.uk in the first instance. Move of equipment is charged under the term of the contract. Each move cost £75.00 and takes around 15 to 20 working days to go through the Ricoh process. A Ricoh MFD request form will be sent to the person requesting the move this needs to be completed and returned to printorders@moray.gov.uk along with cost centre codes before the move request will be submitted to Ricoh. Ricoh will review and schedule the date, and you will be informed when the shift will take place.