Support Services Guide

Following a review of support available for employees we are moving from a specific provider to sign-posting employees to a variety of different local and national providers. These providers offer support and information across a wide range of needs.

Contact details below:

Emotional Wellbeing
What we mean
Taking care of ourselves and building resilience in dealing with the challenges of life.
Your motivation
Dealing with change
Bullying & Harassment
Managing anger
Local providers
Moray Mental Health & Wellness Centre Scottish charity Penumbra run a service, based in Elgin, providing 1:1 support, recovering plans, group workshops and crisis care.
Moray Council Bullying & Harassment Policy - The policy aims to create a workplace that is free from bullying and harassment for every employee.
Moray Council - Positive steps to tackle workplace problems - Outlines the various options available in addressing workplace problems. 
National providers
Mental Health Foundation Anger and how to deal with it” – Produced by a national charity, this booklet outlines how anger works and explaining the benefits of keeping your anger level under control.
National Bullying helpline - Provides support and advice for cyberbullying and bullying in the workplace. Call: 0845 2255787.
NHS Moodjuice - designed to offer information, advice to those experiencing troublesome thoughts, feelings and actions. From the site you are able to print off various self-help guides covering conditions such as depression, anxiety, stress, panic and sleep problems.


Personal Wellbeing
What we mean
The balance of the core parts of life - happiness, satisfaction, meaning, values, good relationships and optimism.
Financial wellbeing
Work life balance
Local providers
Income Maximisation Team - Can give you free and confidential help if you're of working age and facing money or debt problems. To make an appointment, call 0300 123 4563
Money Advice Service - Providing free and confidential advice on how to get your debts back under control.
Quarriers - Provides advice and support to unpaid Adult Carers throughout Moray.
National providers
Mental Health Foundation - Advice on obtaining a work life balance 
National Debtline, Freephone: 0808 808 4000 
StepChange Debt Charity, Call 03309952077


Physical Wellbeing
What we mean
A healthy body is closely linked to a healthy mind. Exercise, healthy food and a balanced life support resilience and a positive outlook on life.
Healthy Eating
Local providers
Moray Alcohol and Drug Partnership (MADP) - A multi-agency partnership established to reduce the impact of problematic alcohol and drugs on individuals, families and communities at a local level.
Local exercise opportunities - for adults, older people or those impacted by long term medical conditions - for example Be Active Life Long (BALL), Walking groups, Easy breathe, Strength & balance, Walking football, Jog Scotland etc.
National providers

NHS: Eat Well - Advice on healthy eating.
Self Harm: The below organisations offer support and advice for people who self-harm, as well as their friends and families.
Harmless, Specialist charity, email
Mind, Self Harm, One of the UK's leading mental health charities
Young Minds Parents Helpline - call 0808 802 5544 (9.30am to 4pm on weekdays)
Chest Heart and Stroke Scotland’s new Long Covid Support Service - Long COVID Support Service has trained health professionals on their advice line ready to help and support people with the most common symptoms of Long Covid such as breathlessness and fatigue. You can contact the Long Covid Support Service via email at or call 0808 801 0899. The service gives access to:  

  • Advice Line Nurses and other health professionals who are trained in managing some of the most common Long Covid symptoms such as breathlessness and fatigue.
  • Someone to speak to and to help live day to day with Long Covid.
  • Someone to support wellbeing while off work, waiting for tests or NHS treatment.
  • Someone to signpost to the latest Long Covid advice and health information.

The Advice Line provides support to help people manage their condition at home. It does not provide medical diagnosis or treatment and will always recommend that contact be made with a GP to confirm a diagnosis (or presumed diagnosis) of Long Covid.


Psychological Wellbeing
What we mean
Experiencing a positive mental state, positive emotions and feelings of happiness.
The power of positive thinking
Dealing with depression
Managing stress
Local providers
Discover Pathways Moray - This space is designed to help you find the support you need, when you need it. All the tools featured here focus on increasing CHIME - Connection, Hope, Identity, Meaning, Empowerment
Penumbra - Provides short term support if you are feeling overwhelmed, experiencing emotional distress or are finding it hard to cope.
Mental Health services in Moray - Community Care Mental Health Team provides day services, specialist assessment, treatment and care services, as well as supported tenancies across Moray to people recovering from mental illness.
Moray Wellbeing Hub - Living Live to the Full course, a free self-help 8 week group course.
WRAP:Wellness Recovery/Resilience Action Planning - a peer support group experience available to anyone in the community who wants to explore their wellbeing, plan for crisis and help manage challenges in their life.
National providers

Breathing Space - Phone: 0800 83 85 87 (This number is free to call)
Breathing Space is a free, confidential phone and web based service for people in Scotland experiencing low mood, depression or anxiety. They are there in times of difficulty to provide a safe and supportive space by listening, offering advice and giving information. Lines are open 6pm – 2am Mon to Thu and 24hrs at weekends (From 6pm Fri to 6am on Mon).

The Samaritans Phone: 116 123 (This number is free to call)
The Samaritans service is available 24 hours a day for people who are experiencing feelings of distress or despair, including those which may lead to suicide.

NHS 24, Phone: 111 (This number is free to call)
NHS 24 provides comprehensive up-to-date health information and self care advice for people in Scotland. Call them free on 111 if you are ill and it can’t wait until your regular NHS service reopens.
HSE - Stress Management Indicator competency tool - for line managers - How effective are you at preventing and reducing stress in your staff?

Mind Infoline - Telephone: 0300 123 3393 (9am-6pm Monday to Friday)
Web site:
Mind provides confidential mental health information services
With support and understanding, Mind enables people to make informed choices. The Infoline gives information on types of mental distress, where to get help, drug treatments, alternative therapies and advocacy. Mind has around 140 local Minds providing local mental health services.

Rethink Mental Illness Advice Line - Telephone: 0300 5000 927 (9.30am - 4pm Monday to Friday)
Provides expert advice and information to people with mental health problems and those who care for them, as well as giving help to health professionals, employers and staff. Rethink also runs Rethink services and groups across England and Northern Ireland.

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