Repairs
Repairs
Certain repairs are our responsibility, and others are your responsibility. We will tell you when we you contact us if the repair is our responsibility or not.
We will: keep your house wind and watertight, keep in good repair the structure and any installations within your house - sanitation and supplying gas and electricity.
You should: report repairs as soon as possible, report to us and the police any vandalism to your property, and take care of your house, including carrying out minor repairs and decorating the inside.
Who is responsible for repairs to your home
Reporting Repairs
OR
During office hours - Monday - Friday between 8.45am and 5pm - all repairs should be reported by phoning 0300 123 4566. All repairs will be prioritised depending on the nature of the repair.
Out-of-hours emergencies - Between 5pm and 8.45am and at weekends - please phone 03457 565656.
Other emergency numbers that you may need are below:
- National gas emergencies call 0800 111 999
- Scottish Water call 0800 0778 778
- Electricity supply call 105