Open Day Case Studies 2019
ICT held an Open Day on Wednesday 05 June 2019 to engage with staff from all other departments. Open to everyone, attendees were asked to bring their ideas and questions to find out what ICT could do to enhance their service.
Topics covered included:
• Improving email security – how safe are you?
• Service status updates – are your customers aware?
• Online payment – could it work for you?
Case Studies
Four case studies were prepared so that attendees could get a flavour of what was possible for ICT to provide to services and what work has been ongoing. Click on each image to find out more.
Registry Certificate Copies
School Registration and Payments
Council Housing Offers
Garden Waste Permits
Each case study highlights an area in which ICT was able to improve service provision and customer experience – by enabling 24/7 ordering and registration, by cutting down on the environmental impact of sending out paper letters, and creating e-forms to facilitate online payment collection. And that's just a small sampling of what ICT can do for you! If you would like more information, contact connected@moray.gov.uk.