HQ Campus Telephone System – Maintenance Works on Thursday 22nd August - Updated 22/08/2024
22/08/2024
British Telecom (BT) will be completing scheduled maintenance-based works on the HQ Campus telephone system on Thursday 22nd August at approx. 10:00am. These works will necessitate a system reboot on completion. Although the works shouldn’t be service affecting these is a chance that the telephone handsets may reset during the reboot process. If this should occur, we envisage a brief loss of telephony service while the telephone handsets re-register to the telephone system.
UPDATE: Unfortunately, the BT based maintenance works which was completed this morning has resulted in a large volume of telephone handsets sitting in an off-line mode, with a display message of ‘Acquiring Service’. To fix, ICT staff will require to visit each telephone handset to perform a reset and reconfiguration. This work has already commenced, however if there are any services/staff who require their handset/extension be operation as a matter of priority, can you please contact the ICT Helpdesk via the contact details below.
Any queries or issues should be directed to the ICT Helpdesk via telephone number (01343) 563333 or email ict.servicedesk@moray.gov.uk.