Using Language Line
09/04/2020
Using Language Line to contact customers who struggle to communicate in English.
If you urgently need to get in touch with a customer whose first language isn't English and who struggle to communicate in English, you can do so using Language Line. To do this, you:
- Dial LanguageLine using the usual number. Use your usual Access Code. These can be found in the guidance at https://secure.moray.gov.uk/interchange/secure/docs/file131533.pdf?637220228359658592
- Request the language required and wait to be connected to an interpreter as usual.
- Once the interpreter is connected, let them know that you would like to make a dial-out.
- Give the interpreter the person's phone number and brief the interpreter on what you would like them to say once they answers their phone.
- The interpreter will make the call and ensure that all parties are connected.
- The interpreter will carry-out the introduction and you can conduct your conversation.
If you have any queries, please contact
Don Toonen