Internet Explorer Issue Solution Implementation - Update 17-05-2019
17/05/2019
Internet Explorer Issue Solution Implementation:(17-05-2019 11:30):
ICT have started the process to repair the issues caused by the two Microsoft Updates which were recently installed. This issue has affected multiple Councils across the UK. If you have been experiencing issues with accessing Intranet HTTP websites such as http://interchange.moray.gov.uk please read the attached document for instructions on how to fix the problem.
If you continue to have issues after this please raise a call via the online portal. http://ictservicedesk:8080/SunriseLive/web/SContacts/
Solution for Current Microsoft Update Issues
Update (17-05-2019 09:50):
Microsoft have issued the following statement as the issue has been reported across the UK.
Unable to access some gov.uk websites: After installing the May 14, 2019 update, some gov.uk websites that don’t support HTTP Strict Transport Security (HSTS) may not be accessible through Internet Explorer 11 or Microsoft Edge.
Next Steps: Microsoft is working on a resolution and will provide an update as quickly as possible.
In the meantime TMC ICT will be backing out of the updates causing the issue. Further details on this process will be provided in the near future.
Update (17-05-2019 09:00):
It has become apparent that two Microsoft Updates have caused the issue which has now been reported by other Councils in the UK. We are continuing to work closely with Microsoft to find a resolution.
Update (16-05-2019 15:40):
ICT are currently working closely with Microsoft to find a full solution to the ongoing IE problem and will continue to provide regular updates.
If this ongoing issue is causing a problem which means you cannot complete work on a task with an imminent and compulsory deadline please raise a call via the ICT service desk.
Original article:
Some users may be experiencing issues with accessing internal web sites and systems using the Internet Explorer Browser. This has been caused by a Microsoft Update.
If you are experiencing these issues please try dropping the .moray.gov.uk from the url. For example http:// interchange.moray.gov.uk doesn’t work but http://interchange does work.
If you are still experiencing problems and have Chrome or Firefox available as browsers these are unaffected.
ICT are working on a permanent fix and will post an update when one has been put in place.