New complaints handling database


From Monday 3 April 2017 we will be handling all corporate complaints using Lagan, our customer relationship management (CRM) solution.

Any new complaints should now be logged using Lagan. Please log into the LIVE version (not the test version) to record any new complaints from this date onwards.

Existing complaints received on or before 31 March 2017 should continue to be administered through the old system until they are completed.

If you have any questions relating to the process in which complaints are raised or handled from 03 April, please contact Jess Barbier-Marsden.

If you have any technical problems with raising or handling complaints in Lagan from 03 April, please contact Ryan Aitken.

If you have any questions regarding reports for the new complaints database, please contact Louise Marshall.

For those concerned, a manual for raising and handling complaints in Lagan is available to download below.

Complaints handling database manual (PDF)

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